Turn voice notes and site photos into office-ready job documentation.
PatchRelay is field-service documentation software for regional telecom installation and maintenance teams. Technicians record a voice note and add site photos; PatchRelay turns both into a structured, office-ready job handoff.
For technicians
Less typing and less end-of-day memory work. Capture the visit while it is fresh, even around weak coverage.
For office teams
Keep findings, evidence, materials, customer requests, and next actions in one consistent record to reduce callbacks and review time.
Turn every field visit into an office-ready handoff. Try PatchRelay free for 14 days — no credit card required.
Explore the three-step handoffJOB 1842
North valley service area
Technician note
“Re-seated the loose fiber at the pedestal. Signal is back in range. Customer asked about a second drop to the workshop.”
Equipment
Fiber pedestal
Materials
2 couplers
Request
Second drop
From field capture to manager review
Capture it in the field, before the details fade.
No end-of-day memory test and no lost notes when a crew leaves coverage. PatchRelay keeps voice notes and photos safe, retries the handoff, and gives the office a consistent record to work from.
A technician talks through what they found, fixed, and still needs to flag — hands-free, in the language of the field.
Attach the photos that make the visit clear: the cabinet, serial label, damaged line, or finished install.
PatchRelay turns the raw visit into structured documentation your office team can scan, verify, and act on.
Built for the messy middle
The details between “on site” and “job closed” matter.
PatchRelay keeps the small pieces managers need in one office-ready handoff: what changed, what was used, what the photos prove, and what the customer needs next.
Put the workflow to workOffline capture and retry
The job does not stop at the edge of coverage. Notes and photos wait safely, then retry when the connection returns.
Equipment identification
Make the cabinet, device, port, or serial number part of the record instead of leaving it buried in a camera roll.
Materials used
Capture the parts and supplies that moved the work forward so the next handoff has the full picture.
Customer requests
Keep the customer ask visible — from a follow-up appointment to a new drop request — before it gets lost in a call log.
The manager view
Office-ready documentation without the back-and-forth.
Give your team a job record that answers the next question before it gets asked: what was found, what changed, what was used, and what does the customer need now?
Start with your next jobManager handoff
Job 1842 · reviewed in 42 sec
What changed
Loose fiber re-seated; signal restored to range.
What was used
Two couplers logged against the visit.
Customer request
Follow up on a second drop to the workshop.
Next action
Route the request to scheduling.
Make the next handoff easier